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Quick Answers to Common Questions!

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Quick Answers to Common Questions! ---

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FAQ

LCD Digital Advertising Displays: Most Popular Questions Explained

  • We offer a comprehensive range of sizes to meet various display needs:

    • Standard Sizes: All standard LCD screen sizes with a 16:9 aspect ratio are available, catering to common applications and setups.

    • Ultra-wide Stretched Displays: We specialize in customizing LCD displays to virtually any size or aspect ratio you require. This flexibility ensures that you get the perfect display tailored to your unique requirements.

    Whether you need a standard size for a conventional setup or a custom solution for a specialized application, we have the expertise and capabilities to deliver the perfect display for your needs.

  • The choice between LED Stretched Displays and Ultra-wide Stretched LCD Displays depends on your specific needs:

    Ultra-wide Stretched LCD Displays: Ultra-wide Stretched LCD Displays can also be used for shelf-edge applications and we specialize in customizing LCD displays to virtually any size or aspect ratio you require. This flexibility ensures that you get the perfect display tailored to your unique requirements.

    Multiple Ultra-wide Stretched LCD Displays can also be connected together via HDMI to the media player to synchronise the content between all screens. 

    Opt for this if you need a superior image quality without visible pixels. 

    LED Stretched Displays: LED Stretched Displays are available in cabinet sizes of 300mm  (w) x 60mm (h) and they can be seamlessly joined together to create any size such as 300mm x 60mm, 600mm x 60mm, 900mm x 60mm, etc.

    Additionally, multiple shelves can be configured to be connected to 1 controller to synchronise the content between all screens. 

    To determine the best option, consider your project requirements, including size and desired visual impact.   

  • The lead time varies based on the product type, quantity required, and preferred delivery method. Here are the estimated production and delivery times:

    • Production Time: 3 weeks

    • Air Freight: 1 week

    • Sea Freight: 6 weeks

    We aim to meet your delivery requirements and will work with you to ensure the timely arrival of your order.

  • Depending upon the product type, the warranty is usually a 1-year or 2-year warranty, which can be extended if required. 

  • We are committed to providing excellent after-sales support through our comprehensive warranty process:

    • Issue Reporting: Contact our customer service team to report any issues with your product. Please provide details and, if possible, photographs or videos to help us diagnose the problem.

    • Assessment: Our technical team will assess the issue and determine the appropriate course of action, whether it involves repair or replacement.

    • Collection and Delivery: We will arrange for the collection of the faulty product and cover all delivery costs. Once repaired or replaced, we will deliver the product back to you at no additional charge.

    • Replacement Parts: If only specific parts need to be replaced, we will send the necessary components directly to you, again covering all shipping costs.

    • Support: Throughout the process, our support team will keep you informed and assist with any questions or concerns you may have.

    Our goal is to ensure a hassle-free warranty experience and to have your products up and running as quickly as possible.